HAPPY Embroidery Machine Support

Link quickly on this page to self-help, troubleshooting and maintenance for your HAPPY Embroidery Machine. It is our philosophy to empower owners and operators of HAPPY embroidery machines by providing the knowledge to operate, maintain and repair their HAPPY machines. This page is dedicated to making the maintenance and repair aspect of that policy as simple and accessible to owners as is practical.

General Embroidery Machine Troubleshooting

For general problems related to thread, sewing quality, and general operation for all Happy embroidery machines, scroll down.

HAPPYLINK, LAN, Flash Memory & Related Support
If you're having problems with your machine to PC connection, or other problems trying to transferring designs to your HAPPY machine, click here.

Hoop Maps for 3rd Party Hoops
Lets you see a visual map of the design outline against the usable sewing area of the hoop, just like the onboard hoop on all Color screen Happy Voyager, HCD, and HCR machines, including touch screen models.

Contacting Support
Tried everything and still stuck? Contact our expert staff. Click the icon on the left to jump to the support form.

Support News

1/2/13: Firmware Update for Voyager2

An important firmware update is now posted for Happy Voyager2 with touchscreen. Click the red text above to go to the Voyager2 support page.

12/19/12: Happylink USB connections with Windows 8:

Test version is now available for Windows8 64-bit. Click on the HAPPYLINK Support link above, right for updates/downloads.

Machine Model-Specific Support

Click on the appropriate link below for your model Happy Embroidery Machines.

Support for HCS-1201 Voyager
Click this link for support resources for all versions of Voyager, HAPPY's 12-needle compact 1-head embroidery machine.

Support for HAPPY HCD-1501
Click this link for support resources for HCD-1501, HAPPY's large commercial 15-needle 1-head embroidery machine.

Support for HCR-Series Multi-Head Machines
Click this link for support resources for HAPPY HCR-series multi-head embroidery machines with 2, 4, 6, and 8-head models

Support for Legacy HAPPY Embroidery Machines
Click this link for support resources for legacy HAPPY models including HCA 1-head machines, and HCG and HCM-series multi-heads

General Machine Troubleshooting and Support Resources

Test Designs for HAPPY Embroidery Machines in DST format

Tension test - 10 color

Tension test - 12 color

Tension test - 15 color

CREST DESIGN

Troubleshooting Thread Breaks
This common operational problem can be easily eliminated with simply good procedure. Follow the directions on this PDF guide to keep your machine running "HAPPY" and as interruption free as possible!

Hoop Maps for 3rd Party Hoops

Updated February 26, 2013: Hoop map added for Hooptech 4.5 x 4.5" square for small ITCS1 Clamp with minor edit to sewing area (enlarged).
Current model Happy machines provide an impressive ability to load hoop maps for just about any hoop that will fit on the machine. Why is this a big deal? This gives the operator a visual map of the design position and fit inside the usable sewing area unique to that hoop, just like the pre-programmed Happy brand hoops. In this way, even new operators have a good visual check on design fit, and can re-position the hoop on the spot, watching the actual hoop move along with the animation on screen. And since different hoops enable a machine to do different kinds of jobs, Happy machine operators can adapt to the very wide variety of hoops available with relatively little fuss! Works on all new Happy embroidery machines (including single and multi-head models), as well as with first generation color Voyager and HCD-1501 models.

General instructions: Download the hoop files you wish to install. Since each is a ZIP files containing a single hoop map, you'll have to extract the map file after downloading it, saving it onto your CompactFlash card or USB thumb drive (if your machine has a USB thumb drive port.). After doing so, follow the instructions appropriate for your machine, below, right.

Hoopmaps for Durkee Hoops

Hoop map, Durkee 15x30cm "jeans" hoop - zip file contains maps for both vertical and horizontal orientations.

Hoop map, Durkee 10x30cm "sleeve" hoop - zip file contains maps for both vertical and horizontal orientations.

Hoop map, Durkee 15cm square hoop

Hoop map, Durkee 24cm square hoop

Instructions for Touch Screen Happy machines

Instructions for most 3rd party hoops

Instructions for Color Voyager1, HCD1, HCR machines

Instructions for most 3rd party hoops

Instructions for Hooptech clamp windows

Instructions for Hooptech 8-in-1 windows

Hoopmaps for Hooptech Products: Clamps, 8-in-1

Note: When using these maps, be sure to enter the correct Y-offset (X can stay at zero). For ITCS2 (large), offset is -80mm. For ITCS1 (small base), offset is -60.3mm.

Hoop map, Hooptech Clamp ITCS1 (small base), 2.5"w x 4"h hoop

Hoop map, Hooptech Clamp ITCS1 (small base), 4.5"w x 4.5"h hoop

Hoop map, Hooptech Clamp ITCS2 (large base), 7.5"w x 6"h hoop

Hoop map, Hooptech 8-in-1 System 7 window sizes included in this file (cap attachment not included)

Hoopmaps for Magnetic Mighty Hoops from Hoopmaster

Hoop map, Mighty Hoop 4.25 inch square hoop

Hoop map, Mighty Hoop 5.5 inch square hoop

Hoop map, Mighty Hoop 10 inch square hoop