HAPPY Embroidery Machine Support
 Link quickly on this page to self-help, troubleshooting and maintenance for your HAPPY Embroidery Machine.  It is our philosophy to empower owners and operators of HAPPY embroidery machines by providing the knowledge to operate, maintain and repair their HAPPY machines.  This page is dedicated to making the maintenance and repair aspect of that policy as simple and accessible to owners as is practical.		  
 Embroidery Machine troubleshootingGeneral Embroidery Machine Troubleshooting
For general problems related to thread, sewing quality, and general operation of your Happy embroidery machine, scroll down.		 Embroidery machine connection supportHAPPYLINK, LAN, Flash Memory & Related Support
If you're having problems with your machine to PC connection, or other problems trying to transferring designs to your HAPPY machine, click here.
Machine Model-Specific Support
Click on the appropriate link below for your model Happy Embroidery Machines.		 Contacting Support
Tried everything and still stuck?  Contact our expert staff.  Click the icon on the left to jump to the support form.
Voyager embroidery machine supportSupport for HCS-1201 Voyager
Click this link for support resources for all versions of Voyager, HAPPY's 12-needle compact 1-head embroidery machine. 		Support for HCD-1501 1-head embroidery machineSupport for HAPPY HCD-1501
Click this link for support resources for HCD-1501, HAPPY's large commercial 15-needle 1-head embroidery machine.
Support for HCR-Series Multi-head embroidery machinesSupport for HCR-Series Multi-Head Machines
Click this link for support resources for HAPPY HCR-series multi-head embroidery machines with 2, 4, 6, and 8-head models		 Support for legacy HAPPY embroidery machinesSupport for Legacy HAPPY Embroidery Machines
Click this link for support resources for legacy HAPPY models including HCA 1-head machines, and HCG and HCM-series multi-heads
  Test Designs for HAPPY Embroidery Machines  in DST format
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Tension test - 10 color
Tension test - 12 color

Tension test - 15 color

GENERAL EMBROIDERY MACHINE TROUBLESHOOTING
This section will grow in content.  Excellent troubleshooting guides can be found for your machine on the Education page.  The Chapter 4 PDF guides cover troubleshooting thread breaks and common maintenance/repair techniques for current-model HAPPY machines.

Troubleshooting thread breaks on your embroidery machineThread Breaks
This common operational problem can be easily eliminated with simply good procedure. Follow the directions on this PDF guide to keep your machine running "HAPPY" and as interruption free as possible!