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Contacting Support
Directly |
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Direct Support Policy: TEXMAC direct support is available free of
charge for dealers and
customers who have purchased their embroidery machine or software from TEXMAC
Inc. Those requiring help who purchased their embroidery equipment
from a company other than TEXMAC will be charged a $45.00 per-incident
fee when calling. |
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Embroidery Machine Service
Request Form |
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If you require a service call, it is just
as important to fill out this form as well as call us directly.
The Service Request Form provides lets you communicate your problem and
any additional information you need us to know such as directions or
background information on your problem. Service Request Forms are
handled and prioritized as quickly as possible. |
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Contact Information
To contact our service personnel directly,
we've provided the following information. |
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HAPPY Machine
Support
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(Mon-Fri 9am-5pm Eastern
time) |
704-393-6580 |
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704-393-6537 |
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Additional
Ways to Contact Support
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Software Support
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(Mon-Fri 9am-5pm Eastern
time) |
704-393-6586 |
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704-393-6580 |
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Service
Manager 704-393-6537 |
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SOLO
Direct Garment Printer Support
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(Mon-Fri 9am-5pm Eastern
time) |
704-393-6580 |
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704-393-6558 |
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