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.last
update: March 7, 2012: Presser foot guide system diagram added in the
Troubleshooting section.
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VOYAGER
If you have a 12-needle HCS Voyager machine, this section is devoted
to providing you with resources to help you keep your machine "HAPPY"
!
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Setting Up and Configuring Voyager |
| Included in this
section are instructions and help files for HAPPY's HCS Voyager machine. |
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Your HCS Voyager machine
was carefully packed at the factory using quality packing materials
and procedures to assure that your machine is ready, right out of the
box to sew. By following the procedures carefully, you can
best-assure that your Voyager will be as "factory fresh" as possible! |
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Unpacking Voyager |
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Instructions for
Unpacking Voyager |
| It
can be helpful, especially when first working with your new
Voyager machine to preserve the packaging materials that
protected your machine on its journey from the factory to your
home. This short illustrated guide will help you not only
preserve them but also help you set your Voyager machine up more
efficiently. |
 FLASH
movie: instructions for unpacking the Voyager embroidery
machine.
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Assembling Voyager |
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General Diagram for
Assembling Voyager |
| Be
sure to follow the instructions that are included in the Voyager
manual. Before doing so, it is important to properly unpack
Voyager. Be sure to follow the instructions described in the
FLASH movie above!! |
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Your HCS Voyager machine was carefully
packed at the factory using quality packing materials and procedures
to assure that your machine is ready, right out of the box to sew. Be
sure to take the same care when un-boxing Voyager and assembling it to
run! |
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Upper Threading |
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Threading the upper
(Colored) Thread |
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Threading your Voyager machine PROPERLY is VERY important
to prevent thread breaks and to ensure efficient operation!
Also - don't forget that needles need to be inserted and
oriented correctly! Below, we've provided an illustrated
diagram for threading your Voyager machine, which is also
provided in the manual that comes with Voyager. |
PDF file: properly threading the Voyager embroidery machine.
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Threading the Bobbin Thread |
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Upper Tension Test |
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Problem with lower
"thread holding spring" |
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Transferring Designs to Voyager |
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Transferring Designs Using HAPPYLINK |
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Use the included HAPPYLINK software to
set up designs and send them to your Voyager machine. |
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Topic |
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Question and Answer |
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Setting up a USB Connection |
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How to set up a USB
Connection between your PC and HAPPYLINK |
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Follow the directions below for setting up a USB connection
between your PC and a HAPPY Voyager machine. |
1.
Download the WINZIP file below that matches your Windows
operating system. These are very small files. Open the file
using WINZIP (if you have Windows XP, you don't need
WINZIP). Extract the 2 driver files that are inside
the
WINZIP file to the root C:\ directory.
2. Power on the Voyager machine. Upon power-up, press
ENT on the Voyager control panel to get to the machine's
default screen.
3. Connect a USB cable between the Voyager machine and
an available port on your PC. Do NOT
connect the USB cable to a USB hub - connect directly to a PC.
4. The Windows "New Hardware" wizard will start
automatically upon detecting the HAPPY machine. Follow the
prompts, choosing the option to "Install driver from a
specific or known location". Browse to the location where
you stored the driver files in step (1)
above and highlight the HPYUSB01.INF or
HPYUSB02.INF file and continue. These steps should
successfully set up the USB connection.
5. Note: Perform these steps before starting HAPPYLINK.
Once the steps are completed, start HAPPYLINK and go to File:
Options and choose the USB connection as well as
correct options for the rest of the page. |
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Setting up a Serial Connection |
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How to set up a
Serial connection between your PC and HAPPYLINK |
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Below are a document contains the complete steps for setting up
a serial connection in between your PC and the HCS Voyager
machine using a serial cable. |
1. Find a PC with a serial port. This is a 9-pin port on
the back of your PC that has 2 rows of pins, 5 in the first row,
4 in the second. Test-fit the off-white serial cable
that came with your Voyager machine.
2. Install the latest version of HAPPYLINK as came with
your Voyager machine.
3. Set up HAPPYLINK for a serial connection. To do
so, go to (1) File: Options, choose
RS-232 for connection type. Also choose in the same
screen "Compatible with HAPPYLINK", 12 needles,
and
No Borer if you're connecting to a Voyager machine.
Then go to (2) File:Port Settings and choose the COM port
you wish to use and speed. If unsure, choose COM1 and a speed
of 38,400kbps.
4. Set up the COM port in your PC by going to the
Windows Device Manager. In the Device Manager, find the COM
port settings under Ports (COM & LPT) and choose a port # and
speed to match what you did in step (3) above.
5. Set up the transmission speed in Voyager. Go to
the Create menu in Voyager and change the 232C speed to match
the speed you chose in steps (3) and (4) above.
6. Try sending a design. You should be set up
following steps 1-5 above. Try opening a design in HAPPYLINK
and sending it across, trying the different options available in
the program.. |
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About HAPPYLINK |
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Transferring Designs Using a Flash card |
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Using Flash-type memory cards (the
same kind found in many digital cameras) is a fast, convenient way to
transfer designs into the Voyager machine. |
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Topic |
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Question and Answer |
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Illustrated Guide |
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What types of cards work? |
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The newest versions of Voyager (Generation 3 and color LCD) can employ
3 types of Flash memory: CompactFlash, Memory Stick,
and
SmartMedia. There are no known issues with any particular
brands.
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Are there any card memory size limitations? |
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While we have seen cards up to 1Gb (1024Mb) work well, the official
recommendation is 256Mb max, which is still large enough to hold
thousands of average and large sized designs. |
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What types of cards work on older Voyager machines? |
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All versions of HAPPY's Voyager can read Sandisk(TM) brand
CompactFlash cards.
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What else do I need besides a FLASH card?
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You'll need a PCMCIA adapter "sleeve" that the card fits into.
This adapter "sleeve" allows the card to be inserted into the type of
removable card slot found in laptops, which is the kind of slot on the
side of the Voyager control panel where the card must be inserted.
(note, the card CAN be inserted and/or removed while the machine is
powered on and while sewing - just don't do this while a design is
being transferred!) |
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Operating Voyager |
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Positioning
the Design in the Hoop |
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As complex as these machines can seem,
you should be able to expect a long lifetime of trouble-free operation
once you've learned how to use your Voyager machine. Follow the
simple maintenance needs of your Voyager machine to keep it running
smoothly! |
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Topic |
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Question and Answer |
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Centering the Design in the Hoop |
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The design should sew in the center of the hoop by default. However,
if you've been moving the hoop around and are no longer sure if this
is the case, follow this simple procedure:
1. Hold the MENU key continuously until the menu changes to
display the 4 options: ORG TOP CNT POS.
2. Press the arrow button corresponding to the
CNT button (the down arrow). The pantograph should move to
center.
If the center is off, re-start the machine.
3. With the pantograph positioned back on-center, repeat step
(1) above, then press the button associated with TOP.
This will move the design center to the current pantograph
position, which in this case is center, and also move
the sewing position to the first stitch.
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Sewing the design in a position off-center in the Hoop |
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Moving the Design
Off-Center |
Use the arrow
keys combined with the ENT key to position the pantograph
(based on the position of the presser foot) to where you wish
the design's center to be in the hoop's sewing area. Then,
press and hold MENU continuously until the 4 options
ORG, TOP, CNT,
and
POS appear. Press the button corresponding to TOP.
This will move the design center to the area under the presser
foot.
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Controlling Voyager while Sewing |
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Common Operations
While Sewing |
| This
illustrated document describes the common operations that can be
performed while Voyager is in the middle of sewing a design. |
Common sewing operations (PDF file)
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Using the HOOPTECH clamping system, color monitor version |
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Using the HOOPTECH clamping system |
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Using the Cap
Frame System |
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Voyager has an excellent cap frame
system, especially considering that Voyager was produced to be
lightweight and compact. Newer versions of HCS Voyager can even
employ the same wide-field cap frame that is used on the large
commercial HAPPY machines! |
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Topic |
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Question and Answer |
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Hooping a
Finished Cap |
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Hooping caps on the
180 Cap Frame |
1. Align center seam
on center mark.
2. Sweat band should be unfolded and placed under
center mark plate.
3. Make sure teeth grip the seam all the way where the
base meets the riser.
4. Snap buckle into place. |
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Hooping caps
on the Wide Cap Framee (Note: Max cap field width
approx. 275 mm.) |
1. Align
center seam on center mark.
2. Sweat band should be unfolded and placed under
center mark plate.
3. Strap: Make sure teeth grip the seam all the way
where the base meets the riser. If sewing on the sides, make
sure the sides are grabbed by the teeth as well. Use free hand
to hold back end of cap downwards.
4. Snap buckle into place. Note: Be ready-cap will
often shift towards buckle as buckle is closed, pushing center
seam off alignment. Compensate BEFORE closing buckle.
5. Attach clips on rear of cap, pulling cap material
taut (but not overly tight). |
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| Care
and Feeding (Maintenance) |
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As complex as these machines can seem,
you should be able to expect a long lifetime of trouble-free operation
once you've learned how to use your Voyager machine. Follow the
simple maintenance needs of your Voyager machine to keep it running
smoothly! |
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Topic |
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Question and Solution |
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Oiling your
Voyager Machine |
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Daily Oiling |
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Your Voyager machine needs daily oiling in one place - a small
"gutter" along the outer edge of the bobbin case "basket" just
inside the rotary hook. Place 1 drop of sewing machine oil in
this location once every 8 hours that the machine is run. It is
just as important to not over-oil your machine, also - so if you
don't run your machine much, you won't have to oil it daily.
Just follow the 8-hour rule. |
To find the place to oil, open the
rotary hook door (beneath the needle plate on the sewing arm)
and remove the bobbin and bobbin case. You'll see the front
face of the rotary hook, as shown in the illustration on the
right. Place 1 drop of oil in the "gutter" or "race" of the
hook,
which is indicated by the red arrow on the right.
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Retaining Finger
Adjustment |
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Adjusting the
Retaining Finger |
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The
retaining finger is a metal bar approx. 1.5” in length with
a small stub along its inside center. The center stub
serves to hold the bobbin case in place as the rotary hook spins
around it. The retaining finger rarely comes out of
adjustment on its own and mis-alignment is more often after work
has been done in the hook/bobbin area. A
mis-aligned retaining finger can cause the bobbin case to slip
and rotate out of place, or prevent stitches from forming at
all. Follow these directions for correct adjustment.
Beforehand, use the offset screwdriver that came with your
toolkit to remove the needle plate. |
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Instructions for adjusting the retaining finger |
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Replacing a Needle |
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Replacing Needles |
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Learn how to
replace needles not just to replace them as they break, but also
to change them on a regular basis, especially if you rung your
machine a lot. Needles are subject to wear that can over
time hurt sewing quality, or most commonly, cause more un-wanted
thread breaks. Follow these steps for replacing a needle
on your embroidery machine: |
1.
Remove the old needle by loosening the retaining screw
at the top with a small flat-head
screwdriver, just enough that you can slide the needle down and
out of the needle holder assembly with your fingers. If you're
replacing a broken needle, be sure to remove all of the
remaining "bits" of needle that may have broken off and fallen
either into the garment or under the needle plate. These small
pieces of metal can scar the needle plate, sewing hook and other
surfaces, causing thread breaks and even further needle breaks.
2. Insert the new needle as far up as it can go into the
needle holder assembly. If you didn't loosen the screw too
much when you removed the original needle, it should just hold
the needle in place as it hangs from the assembly. Don't
tighten the screw fully until the next step.
3. Rotate the needle so that it is properly aligned.
See the diagram below: the raised ridge or groove should be
facing front, and the cut-out around the eye (called the
"scarf") should be facing backwards. THIS IS VERY IMPORTANT.
If not done properly, the machine will not sew stitches on that
needle, at worst, or constantly break thread.
4. Tighten the screw carefully without moving the needle out
of alignment. You can visually check that the needle is
inserted all the way by comparing the height of the tip against
the other needles on the machine.
NOTE: If you continue to have thread breaks with the new
needle after replacing, check to see that the needle is aligned
properly, or, if the thread is fraying, check to see if any of
the sewing surfaces were "burred" or "scarred" from the broken
needle, and be ready with emery cloth or abrasive cord to smooth
away the sewing surfaces such as the hole on the needle plate,
the presser foot, rotary hook surfaces, and any other surfaces
that may have come in contact with the broken needle. |
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Troubleshooting Voyager |
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Quick Field Troubleshooting |
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You don't have to be a
skilled mechanic to keep Voyager up and running. But learning some
easy tips and tricks lets you keep right on sewing to get you through
the most common headaches that all embroiderers have, like hoop
strikes, thread breaks, and the like. |
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Topic |
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Question & Solution |
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Fixing Design Transfer Problems/ Communication problems |
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Troubleshooting
problems with Flash card transfers |
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Having trouble sending your design by flash card to your Voyager
machine? We've listed the most common causes for this here and
how to avoid or fix them. |
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PDF instructions for Flash card transfers |
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USB Connection
Problems
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USB Connection is
lost from time to time. |
Check the following if you're having problems keeping a steady
USB connection in your HCS Voyager machine:
1. Update the firmware (control panel program) on
your Voyager machine. or newer. You can
get this free update from the support department at
TEXMAC, along with
instructions. The updated firmware has improved
programming for USB
connections.
2. Ensure you're using a USB 2.0-compliant cable.
Purchase higher-quality
cables, limit the length of the cable to about 12
feet. Ensure that the cable
you purchase is USB 2.0-compliant.
3. Ensure you're not connecting through a USB Hub.
At this time, USB
connection for your Voyager machine is not supported
through hubs. |
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Error Message:
"Unable to Create "Dummy.bmp" appears when transferring by
USB" |
This error message appears when using HAPPYLINK/USB transfer in
Windows Vista To resolve this problem, close HAPPYLINK and use
the Windows Compatibility tool to run HAPPYLINK in Windows
XP/Service Pack 2 mode To do this, follow these steps:
1. Find the Happylink Icon, right-click on it, and choose
Properties.
2. Click on the Compatibility tab and check the following 2
boxes:
- "Run this program as and administrator"
- "Run this program in Compatibility Mode" and choose
Windows Service Pack 2.
3. Click Apply, then OK.
4. Re-start HAPPYLINK and try again. |
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Windows crashes
when sending files through USB. |
In
99% of the cases, this is caused by an incorrect USB driver
installed for your machine.Setting up the USB connection from
your PC to the HCS Voyager machine requires 2 driver files.
There is a set of 2 driver files for Windows 98, and a set of 2
drivers files for computers with Windows 2000, Windows XP, or
Windows Vista. The files are as follows:
Windows 98 Driver files: hpyusb01.inf, hpyusb01.sys
Windows XP, 2000, and Vista Driver files: hpyusb02.inf,
hpyusb02.sys
To fix this problem, do a search for all files named "hpyusb"
using Start..Search... etc. Make sure you enable the options to
search hidden files, system files, and subfolders, and search
all of your local disk C:\. Delete all files, then re-download
the XP drivers from the Help Files section above.
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"Machine is Busy"
message when attempting to transfer designs |
Check to make sure that the version of your Voyager's control
panel software is at least 1.06 or newer. The
currently-installed version appears on the first line of text
when the Voyager is powered on. Be ready! The version number
is displayed for barely 2 seconds. The message will show
"Version A X.XX". If you have a version previous to 1.06, you
can get the 1.06 updater in the Help Files section above. Be
careful! If you are unsure of what you're doing, you may
permanently corrupt your control panel software. If in doubt,
contact the service department with any questions
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I have the correct Flash card but
Voyager isn't reading any designs on the card. |
Make sure of the following: that (1) the card is formatted in
FAT and not FAT32; (2) that none of your designs are located in
any sub-folders within the card; and finally (3) Ensure that
after saving designs to the flash card from PC, that you Stop
the card from the Stop Hardware icon in the bottom-right corner
of your Windows screen (next to the clock). Failure to do so
may cause the design not to save at all to the card.
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Fixing thread breaks
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Basic thread Break
Fix |
Follow this short procedure to clear a thread break. (Note:
this procedure does not address troubleshooting the cause of the
break, only to teach how to re-thread and continue sewing.
Problem may re-occur without proper troubleshooting.
1. Press T.CUT to cut thread still attached to
garment
2. Repair thread break by re-threading upper thread
or replacing bobbin.
3. Press or press and hold STOP to move sewing
position to just before the break
4. Press START to continue sewing.
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Troubleshooting
Thread Breaks |
Follow this procedure to troubleshoot thread breaks:
| 1. |
Bobbin . Check to see if the upper thread is
actually broken. If it isn't, and the bobbin has not been
changed for a while, check bobbin and replace. A remote
possibility may be that the thread break sensor is
defective for that needle, but this is the least likely of
the causes listed here. |
| 2. |
Thread Path. If upper thread is actually broken,
check carefully along the entire thread path to
make sure that needle is threaded correctly. Pull the
thread through the needle and ensure the thread pulls
smoothly through the
entire thread path. There is an excellent diagram in your
manual on how the thread should flow through the
tensioners, grommets, etc from thread cone down to the
needle. |
| 3. |
Design or thread. If the thread path appears
correct and the thread seems to be pulling smoothly, and
this still doesn't solve the problem, check to see if the
break seems to be occurring in either (a) the same point
in a given design, [i.e. poor digitizing] or (b) with that
particular thread [old or otherwise inferior thread will
be more brittle than newer/quality thread]. |
| 4. |
Needle depth/proper needle orientation. Did you
know that the needle MUST be installed in a specific way?
The long groove must be facing forward, and the scarf
(cutout section behind the eye) must be facing
directly backwards. Incorrect needle depth is also a cause
(i.e. was the needle inserted all the way into place?
Does the depth appear correct compared to the position of
the rest of the needles?). Check your manual for the
procedure to set needle depth for the ultimate procedure.
Also, check to ensure that the needle is entering the hole
in the needle plate in the center or close enough to the
center that it isn't physically contacting the needle. |
| 5. |
Check for burred/jagged surfaces. The normal wear
of sewing operations can cause surfaces that the thread
contacts to become damaged/jagged. Check the following
places. Crocus (abrasive) cord or a very fine grit
sanding cloth or sandpaper, which can be purchased at any
hardware store, can be used to polish away the
burred/uneven surface.. |
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a. Surface of the rotary hook (diagrams
will follow)
b. Needle plate - ensure that the edges of the hole are
smooth
c. Damaged needle - when in doubt, replace the needle,
inserting as shown in (4) above. |
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Types of Machine "Jams"
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Fixing error
E-018 main shaft error + main shaft cannot turn all the way
around + needle bar is locked down. |
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This error indicates that resistance or obstruction has
prevented the main shaft from turning, either momentarily or a
solid jam. Click on the link below to view a video on one of
the common causes of this type of jam to see if this is your
problem, and also to see a fix for that problem. |
Video: Fixing
this type of jam (error E-018 main shaft error) |
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FLASH movie: Fixing this type of jam
(error E-018 main shaft error). Interactive! |
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Presser Foot Guide System |
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Check
this if the machine's presser foot seems to be loose and not staying
perfectly aligned with the needle.
(possibly causing the needle or needle bar to repeatedly strike the
sides of the presser foot.) |
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The diagram
above shows how the presser foot shaft is stabilized internally inside
the head. In the photo above, you can see how to get to view the
presser foot guide as installed on the machine. To access the view
shown, remove the U-shaped metal stopper at the end of the bar on the
control panel side of the head, using a 1.5mm hex wrench. Then
carefully use the manual color change knob to turn the head to
approximately the needle "zero" position, sliding the head a little
beyond its left-most limit. By doing this, you can see the view shown
in the photo. If either of the prongs of the presser foot guide are
bent, the presser foot can wiggle/swivel, causing it to impact with
the needle during sewing. On accessing the presser foot guide, and if
the prongs are only bent and not broken off, an attempt can be made
with pliers or flat-tip screwdriver to bend them to the flat position
as shown in the diagram and the photo. Any questions or doubts
performing this procedure, contact your technical support center
before trying this. |
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Sometimes your problems
may require more than a quick turn of a screw or an adjustment knob.
For those of you who want to take on more in-depth repairs yourselves,
we've provided some useful information below. |
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Topic |
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Question and
Solution |
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Removing Voyager's
Outer Covers |
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Adjusting Thread Cut Timing |
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| Error
Code List HCS Voyager machines |
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Below, you'll find a
list of the possible error codes displayed by the machine, and an
explanation of each, with suggested solutions. |
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Error Code |
Error |
Description |
Resolution |
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001 |
Circuit Board |
Abnormality detected in control circuit board |
Power down machine and, after 10 seconds, power on again. |
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002 |
Power Source |
Power failure or abnormal voltage |
Power down machine and, after 10 seconds,
power on again. |
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004 |
System Memory |
System memory fault |
Power down machine and, after 10 seconds, power on again. |
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015 |
Inverter Trip |
Caused most frequently by uneven or inadequate AC power to the
machine.
Also may be main shaft motor overload, short, trouble
w/main shaft drive unit or other main shaft motor related
abnormality.
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This is usually caused by faulty or
inadequate A/C 110v power coming into the machine. Check with the
power company or an electrician to ensure that your outlet is properly
grounded and providing clean, regulated 110v power. Be sure to
connect your machine to a properly-GROUNDED, 3-prong outlet ONLY! Cut
power and turn main shaft by hand. If turns normally, power on again.
Check inverter for Error. Should be set at 0.0. |
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016 |
X-assembly alarm |
X-motor related trouble, i.e. overload,
short circuit, problem with motor drive unit. |
Power off machine, test pantograph
movement manually. Check for any abnormality throughout full range of
motion. If none found, power on and test. May need to check PMD
(pulse motor driver). |
| |
017 |
Y-assembly alarm |
Y-motor related trouble, i.e. overload,
short circuit, problem with motor drive unit |
Power off machine, test pantograph
movement manually. Check for any abnormality throughout full range of
motion. If none found, power on and test. May need to check PMD
(pulse motor driver). |
|
018 |
Main shaft error |
Main shaft will not turn. |
Turn main shaft manually to verify full movement through complete 360
degree turn. Troubleshoot for anything that may block this motion
i.e. jam at rotary hook shaft, needle bar, etc. Check for jams
between needle bar boss on back of moving head and reciprocator
assembly on front face of fixed head. |
|
020 |
Needle Detect |
Machine not detecting current needle # correctly, or needle bar
selection unit is off its stop position. Trouble with
position-detecting circuit board. |
Turn needle bar selector knob to until head is properly
positioned at current needle position (check red alignment mark
on knob with that on machine body).
|
|
022 |
Needle move |
No movement due to malfunction of thread
take-up lever or trouble of position-detecting circuit board |
Follow same procedure for listed error 020 |
|
024 |
Needle center |
Needle bar stop position is off-center; needle bar stop position is
out of place. |
Follow same procedure for listed error 020 |
|
025 |
Needle over |
Needle # out of range of actual needles on given machine. |
Follow same procedure for listed error 020 |
|
026 |
Needle differ |
Mismatch between actual selected needle
position and needle number showing in the control panel. |
Boot machine into maintenance mode and
follow the procedure in the maintenance manual for re-setting “Needle
Memory” . |
|
030 |
Slow speed mismatch |
Improper speed adjustment at low speed. Speed does not decrease below
100 rpm at low speed. |
Perform automatic speed re-set: (1) Choose "OTHER" from the main menu,
then select "SPEED". After warning, machine will turn main shaft
slowly from stop to max speed (needle will not sew). |
|
050 |
C point error |
Main shaft is stopped in a position other than "C" point |
Attempt to clear automatically: Press SET. Select Auto and
press SET again. Main shaft should turn to correct position.
Failing that, move timing wheel clockwise to 270 degree position.
Check full rotation to ensure that shaft is able to turn full 360
degrees without significant resistance. . |
|
051 |
L sensor |
Timing detection board fault, or marred photo-sensor. Malfunction of
"Lowest needle position" sensor on detection circuit board. |
Check to see if photo sensor is clean or if the slit plate contacts
sensor. Also check rotary hook area for bird-nesting and clear
thread/blockage as necessary. |
|
052 |
C sensor |
Timing board detection fault, or marred photo-sensor. Malfunction of
"Color change position" sensor on timing detection circuit board. |
Follow same procedure listed for error 051 |
|
055 |
Take-up cover |
Safety cover over take-up levers is open. |
Close safety cover. If cover is broken, cover can be removed and
sensor may be clipped to bypass this safety feature, although this is
not recommended. |
|
060 |
X limit |
Frame/pantograph has moved beyond sewing area along X-axis (extreme
left or right). |
Check to make sure current pattern is digitized center-center.
Re-check design position and size against currently-selected hoop and
re-adjust as necessary. |
|
061 |
Y-limit |
Frame/pantograph has moved beyond sewing area along Y-axis. |
Check to make sure current pattern is digitized center-center.
Re-check design position and size against currently-selected hoop and
re-adjust as necessary. |
|
090 |
Miss reception |
Error has occurred during data transfer between machine and PC.
Applicable only to serial cable (RS-232) connection, not USB or LAN. |
Try reading pattern data again. Verify that transmission speed
setting is correct at (1) transfer software; (2) device manager of PC
and (3) RS-232C speed of machine. Or if USB connection, check USB
connection. If necessary, shutdown HCS and HAPPYLINK and re-load USB
drive in device manager. Then, restart HCS machine, bring to default
screen, then re-start HAPPYLINK. Also try using different USB cable -
better quality and/or shorter. |
|
091 |
No send |
Machine has not received data for > 10 seconds during data transfer.
Applicable only to serial cable (RS-232) connection, not USB or LAN. |
Try reading pattern data again. Verify that transmission speed
setting is correct at (1) transfer software; (2) device manager of PC
and (3) RS-232C speed of machine. Or if USB connection, check USB
connection. If necessary, shutdown HCS and HAPPYLINK and re-load USB
driver in device manager. Then, restart HCS machine, bring to default
screen, then re-start HAPPYLINK. |
|
103 |
Data format |
Machine unable to determine data format of design |
Verify that design is in .dst or .tap format and attempt to re-send
and/or reload. |
|
104 |
Miss function |
Timing to read tape does not conform. |
Re-transfer design and try again. |
|
105 |
Dual function |
Data has been detected in the design that has ambiguous/dual function. |
Re-load design again into memory. |
|
108 |
Improper read |
Not implemented |
Not implemented |
|
110 |
Memory full |
During disk or tape read, memory has filled to capacity. |
Delete unnecessary patterns from machine memory and try again. |
|
111 |
Change over |
While reading pattern data, # of color changes has exceeded 250. |
Divide pattern data such that number of color changes of each segment
is less than 99. |
|
112 |
Data error |
Pattern data of current design is damaged. |
Try loading pattern data again. |
|
114 |
Id over |
# of patterns in control panel memory has exceeded the maximum of 99 |
Delete unnecessary patterns from machine memory and try again. |
|
118 |
Trace Data Over |
Over 1024 stitches of trace data were created while the pattern data
was being read in. |
HCS adds 1024 to the stitch count of any design loaded into memory;
this is the trace data. Error occurs when maximum stitch length
settings is unusual (low) value. (Note: for firmware version 1.11
and newer, this 1024 stitch count offset is removed). |
|
120 |
Memory error |
Fault in retaining contents of pattern memory |
If this occurs frequently, it is likely that CPU is faulty. Enter
maintenance mode and run memory clear function to test memory and
clear all data. Re-set machine system and speed, then try re-loading
design again. Update to firmware 1.11 or greater (for color LCD
version of Voyager) which is more resilient against this sort of
error. |
|
130 |
Disk error |
Incapable of disposing data disk continuously |
Re-seat memory card and try again. Ensure
that you are using a compatible memory card (Compact Flash up to 1 Gb
in size). Failing the above, power off machine, power on again and
re-try. Using the same card, then different memory card. Be sure
that for CF cards over 256Mb in capacity, card is formatted in FAT32
(FAT for 256Mb cards). For USB jump drives (sometimes called memory
'sticks', be sure any jump drive greater than 1 Gb in capacity is
formatted in FAT 32. (FAT only for 1Gb or less) |
|
131 |
Disk no ready |
Disk is not set |
Same procedure as for error 130 |
|
133 |
Bad card |
Memory card faulty |
Same procedure as for error 130 |
|
141 |
Not found name |
Designated pattern is not found |
Memory card incorrect type or format. |
|
190 |
Cut blade |
Thread cut knife is not at stop position. |
Look for bird’s nest or other obstruction
to moving knife. Clean out throat /needle plate and rotary hook area.
Perform thread cut to attempt to clear. Failing that, press manual
engagement lever and manually turn main shaft to check that knife
opens and closes properly, continuing until knife re-seats properly.
In doing so, check moving knife timing, verifying that knife opens at
approx. 116 degrees. If needed, reset knife according to the service
manual. |
|
193 |
Catcher |
Thread catch hook is off its properly-retracted position. Limit
switch to detect position is not "OFF". |
Check if not trimming properly. If thread is cut, ensure that catcher
has returned to position, selecting either auto or manual. If so, cut
and return thread catch hook to retracted position. If problem recurs,
troubleshoot position of thread holder, which may mis-guide catcher
and cause it to miss the thread. |
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|
Updates Related to Voyager (Control panel versions, Happylink) |
|
|
|
Below, you'll find
posted any relevant software updates for your Voyager machine |
|
|
|
Topic |
|
Question and
Solution |
|
|
Control Panel Updates |
|
|
Firmware Version
1.06 for Gen. 2 Voyagers |
| If
you have a 2nd generation Voyager (approx. purchase date before
Nov. 2004), the correct version of your control panel software
should be 1.06. You can check this by watching the control
panel screen carefully when the machine is powered on - the
lettering version (A 1.0X) and the control panel software
version will be displayed for about 2 seconds - be ready ! |
Control Panel Updater program (WINZIP file). This file
contains the updater program, PDF instructions, and the update
files (hcs106.bin) to update your control panel version to 1.06.
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|
Current Control
Panel Version |
| For the
current-generation Voyager machine, the current control panel
version is 3.03. If you have 3.02, this is also a good
version. More information on version 3.03 will be posted here
as it becomes available. |
| |
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|
HAPPYLINK |
|
|
HAPPYLINK 3.07
(as of August 6, 2009) |
| The current
version of this useful design transfer software is 3.07 Contact
the service department if you need a link to download this
software. |
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Networking Voyager Machines |
|
|
|
Multiple Voyager machines with LCD color
monitors can be connected together in a network, allowing function similar
to a multi-head machine or independent sewing different jobs.
|
|
Topic |
|
Question & Solution |
|
|
How do you set up a LAN connection? |
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Cap System Help |
|
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|
Be sure to go to Education and read Chapter 5, which answers a lot of
questions about the cap system for your HCD-1501 machine. |
|
Topic |
|
Question &
Solution |
|
My cap frame won't snap snugly onto the cap driver. Is there
anything I can adjust to fix this? |
|
|
Adjusting the
fit of the cap frame onto the cap driver |
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