Support Page for HAPPY Commercial Embroidery Machines

Help for HAPPY HCA, HCG, and HCM machines

..last update: May 31, 2005

HAPPY COMMERCIAL MACHINES
If you have an HCA, HCG, or HCM machine, this section is devoted to providing you with resources to help you keep your machine "HAPPY"
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Sections	back to top	FAQ List	Tech Tips	Error Codes

Help Files for HCA/HCG/HCM

In this section, you'll find useful files that you can download for your machine that can help you in many ways.
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	Machine Maintenance CD		Purchase our Happy Maintenance Guide for $49.99 on CD. This interactive movie will cover hook timing, head removal and timing, pressure foot replacement and adjustment, needle depth, common error codes, greasing and oiling! Contact the parts department and ask about the Happy Maintenance CD... To order, call (877)335-5206 ext. 561 or 548 or 559 .
	Control Panel Guide		View and print this useful guide for getting to know the control panel used in current HCA/HCG and HCM embroidery machines.
	Cheat Sheet, old HCM machines		View and print this useful guide for earlier-model HAPPY HCM embroidery machines !!
	Video: Hook Timing		Watch a video on how to time a rotary hook.
	Video: Moving Knife		Watch a video on adjusting the moving knife.
	Tension Test Designs		These designs, in .dst format, make testing upper thread tension a snap! Both designs sew in a 320 x 320 hoop. Set color sequence to 1, 2, 3, 4, 5... etc. Download the design that matches your machine: Download a tension test for 10-needle embroidery machines. Download a tension test for 12-needle embroidery machines. Download a tension test for 15-needle embroidery machines.

Uncrating & Setup

Uncrating instructions for HCG (2-head through 8-head) machines

If you'd like to get a head start on setup and installation of your HCG multi-head HAPPY, here's an animated video that will walk you through the process. WARNING: This is not for everyone! But for those who can get it done on their own, they'll have an easier time at installation and training when meeting HAPPY installer/trainer technician.

Watch the Flash movie on instructions for uncrating and setting up your Happy embroidery machine!
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Troubleshooting

Clearing Error E-190 "Cutblade Error"

Follow this procedure outlined in this movie if you receive an E-190 Cutblade Error while the machine is attempting to trim. This should clear the error - if this short procedure fails to do so, contact the service department.

Watch the Flash movie on clearing the E-190 "Cutblade Error"!
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FAQ List for HCA/HCG/HCM

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	Topic: Floppy disk reader
	Question		Answer
	Can I copy designs from my HCA/HCG/HCM control panel back onto floppy diskette?		Yes! Press the Program [O] key, choose Floppy. Using the Write option, you can save a design back onto the floppy diskette. (Warning - write speed is very slow. Be sure to allow adequate time for the design to be written to floppy.)
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	What kind of floppy disk does my HCA/HCG/HCM machine read?		Use a standard, PC-formatted floppy diskette. You can use a double-density or high-density floppy.
	What formats can the disk reader on my HAPPY machine read?		HCA/HCG/HCM machines can read the following: HAPPY (.tap), .dst, .exp, and FDR.
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	Topic: Loading and Setting up Designs
	Question		Answer
	Can I program the needle colors on my monitor to match the order I've set up my thread cones on the machine?		Yes! Press the Program [O] key and choose Color. You'll see a list of 12 or 15 colors corresponding to each needle on your machine. Use the arrow keys to select one, then press ENTER. A new screen will appear in which you can use the left/right arrow keys to select an available color. You can also adjust the brightness value of any color in the palette with the up/down arrow keys. With the color and shade you've selected, press ENTER to set the current needle to that color. Repeat the procedure until all needles are programmed.
	I have a design in my control panel that took forever for me to set up the colors in. If I want to load a new version of that design in, can I keep the color sequence and transfer it to the new version?		Yes! At the Needle sequence screen (from Program [O] key) press SHIFT+ the +/- key. An option to either entry or load appears. Choose the first option to put the color sequence in memory. After you've done this, you can even delete the design. Then, load the new design, go back to the needle sequence screen, press SHIFT / +/-, then choose Load to put the stored color list to the new design.

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	Topic: Positioning the design
	Question		Answer

Tech Tips for HCA/HCG/HCM

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Below, you'll find some technical help documents that will help you through some frequently-asked, common maintenance issues. We'll be adding to this section monthly, so be sure to check back for new, free tips to help keep your HAPPY machine HAPPY !!
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Error Code List for HCA/HCG/HCM machines

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Below, you'll find a list of the possible error codes displayed by the machine, and an explanation of each, with suggested solutions.

Error Code	Error	Description	Resolution
001	Circuit Board	Abnormality detected in control circuit board	Power down machine and, after 10 seconds, power on again.
002	Power Source	Power failure or abnormal voltage	Power down machine and, after 10 seconds, power on again.
004	System Memory	System memory fault	Power down machine and, after 10 seconds, power on again.
015	Inverter Trip	Main shaft motor overload, short, trouble w/main shaft drive unit or other main shaft motor related abnormality	Cut power and turn main shaft by hand. If turns normally, power on again.
016	X-assembly alarm	X-motor-related trouble, i.e. x-motor overload, short circuit, problem with motor drive unit	Power off machine, test pantograph movement manually. Check for any abnormality throughout full range of motion. If none found, power on and test.
017	Y-assembly alarm	X-motor-related trouble, i.e. x-motor overload, short circuit, problem with motor drive unit	Power off machine, test pantograph movement manually. Check for any abnormality throughout full range of motion. If none found, power on and test.
018	Main shaft error	Main shaft will not turn.	Turn main shaft manually to verify full movement through complete 360 degree turn. Troubleshoot for anything that may block this motion i.e. jam at rotary hook shaft, needle bar, etc.
020	Needle Detect	Machine not detecting current needle # correctly, or needle bar selection unit is off its stop position. Trouble with position-detecting circuit board.	Turn needle bar selector with 3mm hex wrench to have it set at center of fixed position (range within which needle bar selector doesn't move).
021	Needle move	Motor for needle bar selection unit has stopped partway through its path.	After fixing malfunction of needle and thread take-up lever, turn needle bar selector shaft with wrench to have it set at center of fixed position (range within which needle bar selector doesn't move)
022	Needle move	No movement due to malfunction of thread take-up lever or trouble of position-detecting circuit board	After fixing malfunction of needle and thread take-up lever, turn needle bar selector shaft with wrench to have it set at center of fixed position (range within which needle bar selector doesn't move)
024	Needle center	Needle bar stop position is off-center; needle bar stop position is out of place.	Turn needle bar selector with 3mm hex wrench to have it set at center of fixed position (scope within which needle bar selector doesn't move).
025	Needle over	Needle # out of range of actual needles on given machine.	Turn needle bar selector with 3mm hex wrench to have it set at center of fixed position (scope within which needle bar selector doesn't move).
026	Needle differ		Turn needle bar selector with 3mm hex wrench to have it set at center of fixed position (scope within which needle bar selector doesn't move).
030	Slow speed mismatch	Improper speed adjustment at low speed. Speed does not decrease below 100rpm at low speed.	Adjustment or replacement required of speed control VR on CPU circuit board. Contact service department.
050	C point error	Main shaft is stopped in a position other than "C" point	Turn grip on main shaft upwards (forward) and set to C point mark.
051	L sensor	Timing detection board fault, or marred photo-sensor. Malfunction of "Lowest needle position" sensor on detection circuit board.	Check to see if photo sensor is clean or if the slit plate contacts sensor.
052	C sensor	Timing board detection fault, or marred photo-sensor. Malfunction of "Color change position" sensor on timing detection circuit board.	Check to see if photo sensor is clean or if the slit plate contacts sensor.
060	X limit	Frame/pantograph has moved beyond sewing area along X-axis.	Return frame within sewing area using the frame movement keys on the control panel. Check pattern size and center mark to ensure that it is within size range of selected hoop and also properly centered.
061	Y-limit	Frame/pantograph has moved beyond sewing area along Y-axis.	Return frame within sewing area using the frame movement keys on the control panel. Check pattern size and center mark to ensure that it is within size range of selected hoop and also properly centered.
070	Safety sensor	Needle safety sensor has been tripped.	Remove any object/substance obstructing needle area of moving head.
090	Miss reception	Error has occurred during data transfer (via cable) between machine and PC.	Try reading pattern data again. Verify that transmission speed setting is correct at (1) transfer software; (2) device manager of PC and (3) RS-232C speed of machine.
091	No send	Machine has not received data for > 10 seconds during data transfer.	Try reading pattern data again. Verify that transmission speed setting is correct at (1) transfer software; (2) device manager of PC and (3) RS-232C speed of machine.
102	Tape set	During reading phase, tape holder knocked out of place.	Read tape again from the beginning.
103	Tape format	While reading, tape holder knocked out of place	Check tape format or data format of pattern data. In relation to setting of pattern data reading, set tape fvormat or data format properly.
104	Miss function	Timing to read tape does not conform.	Try reading pattern data again. Verify that transmission speed setting is correct at (1) transfer software; (2) device manager of PC and (3) RS-232C speed of machine.
105	Dual function	Data has been detected in the tape that has ambiguous/dual function.	Check physical condition of tape. Read tape again from the beginning.
106	No function	Physical distance between initial point in tape data and actual start point of pattern data is too great.	Leave less than 1 mm between reading unit of tape reader and first part of tape data.
108	Improper read	While reading pattern data, error has occurred in internal processing.	Try reading pattern data again.
110	Memory full	During disk or tape read, memory has filled to capacity.	Delete unnecessary patterns from machine memory and try again.
111	Change over	While reading pattern data, # of color changes has exceeded 250.	Divide pattern data such that number of color changes of each segment is less than 250.
112	Data error	Pattern data of current design is damaged.	Try loading pattern data again.
114	Id over	# of patterns in control panel memory has exceeded the maximum of 99	Delete unnecessary patterns from machine memory and try again.
116	Not found ID	Specified pattern does not exist.	Check setting.
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120	Memory error	Fault in retaining contents of pattern memory	If this occurs frequently, it is likely that CPU is faulty.
130	Disk error	Incapable of disposing data disk continuously	Power down machine and after a 10 seconds, power on again. If error remains, there is a problem with the disk drive unit.
131	Disk no ready	Disk is not set	Check if data disk is properly inserted into disk drive.
132	Write protect	Disk write protected	Disable write protect on disk.
133	Bad disk	Improper or faulty data disk	Data disk that disk drive unit can't read or faulty data disk or uninitialized disk
134	Disk unit	Trouble in disk drive unit	Power down machine and after a 10 seconds, power on again. If error remains, there is a problem with the disk drive unit.
140	Entry over	Disk capacity full	Clear unnecessary patterns or use alternate disk.
141	Not found name	Designated pattern is not found	Data disk is not correct.
142	Disk full	Disk capacity full	Clear unnecessary patterns or use alternate disk.
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190	Cut blade	Thread cut knife is not at stop position.	Check if the stop position limit switch on the thread cut actuation unit on the left side under the machine table contacts the dog. When the stop position limit switch is no longer in contact, return switch to previous position, in the following manner: *(It is recommended that you reference the diagrams in your manual to continue)* 1. Remove solenoid cover on the left side under the machine table (2 screws). 2. Insert flathead screwdriver between solenoid stopper and plunger and turn the main shaft toward arrow mark by bringing plunger up. 3. Insert flathead screwdriver to the hilt. 4. Turn main shaft toward indicator arrow amrk and set to 10 deg. beyond "C" on the adjustment wheel. If the main shaft appears abnormally heavy while turning, remove needle plate and check thread cut knife. 5. Remove the flathead screwdriver from the solenoid. 6. Replace solenoid cover and needle plate cover. 7. Turn main shaft position to "C" mark on adjustment wheel.
193	Catcher	Thread catch hook is off its properly-retracted position. Limit switch to detect position is not "OFF".	1. Check if one of the heads that is not trimming properly. If so, cut and return thread catch hook to retracted position. 2. If threads are all cut, check to verify that thread catch hook on head has returned to its position completely.
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(Be sure to check back frequently for updates!)

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